Buying a home is one of the most significant decisions for any person. In a city like Chennai, where real estate is expanding with a variety of developers and projects, making the right choice becomes even more important. Many people focus on location, price, amenities, and floor plans. But one major factor that often gets ignored is the post-handover service offered by the builder.
This aspect can have a huge impact on your living experience, especially during the initial months of occupying the property. In this article, let us look into why post-handover service is important and how it can help you choose the best property developer in Chennai.
What Is Post-Handover Service?
Post-handover service refers to the support and maintenance activities provided by the builder after handing over the property to the buyer. This includes resolving minor or major repair complaints, helping with electrical or plumbing issues, coordinating maintenance teams, and offering customer support for building-related queries.
In most cases, new homeowners face small glitches after moving in. It may be a leaking tap, a loose window, or an electrical point not working properly. In such situations, a good builder will respond quickly and fix the issue without delays.
Why Post-Handover Service Matters
While most property buyers focus on the pre-handover process like timely delivery, construction updates, and document handling, they often face trouble after moving in. Builders who offer good post-handover service make the transition smoother and reduce stress for the homeowner.
Here are some key reasons why it matters:
Quick Fixes for Initial Issues
Newly constructed apartments may have minor faults that show up only after usage. These are difficult to identify during possession checks. A builder who responds quickly to such issues and solves them without delay proves reliable and responsible.
Peace of Mind
When homeowners know that the builder is available to address problems, it gives them peace of mind. Instead of running behind third-party electricians or plumbers, they can rely on the builder’s service team to resolve issues.
Value for Money
You may have invested a lot of money in your apartment. If the post-handover service is poor, it reduces the value you receive for your investment. Builders who support you after handover show that they are committed to customer satisfaction even after completing the sale.
Word-of-Mouth Reputation
Buyers often share their experiences with friends, family, or on online forums. A builder who provides consistent post-handover service earns a good reputation. This helps future buyers identify the best property developer in Chennai based on real feedback.
How to Check Post-Handover Service Before Booking
Since this service happens after the sale, many people do not know how to judge it beforehand. But there are simple ways to understand whether the builder is likely to offer good support or not.
Speak to Existing Residents
Visit earlier projects completed by the same builder. Speak to residents and ask about their experience. If they are happy with the builder’s service after moving in, you can expect the same.
Read Online Reviews
Online platforms like Google Reviews, Facebook, and real estate forums often contain comments from buyers about the builder’s service. While individual opinions may vary, common patterns will give you a good idea.
Ask for Post-Handover Policy
During booking or discussions, ask the sales team whether the builder offers a post-handover support period. Find out if there is a formal complaints process or service team in place.
Track Record of the Builder
Builders who have delivered multiple successful projects over the years are more likely to follow professional practices. A well-established name is less likely to ignore service requests because they value their brand and customer loyalty.
Signs of a Good Post-Handover Service
When you are shortlisting a builder, look for these signs that indicate strong service support:
- A dedicated customer service number or email
- Quick response to service requests
- Professional repair teams available on call
- A system to track and close complaints
- Residents expressing satisfaction in online forums
These small details make a big difference in your overall homeownership experience.
Conclusion
While planning to buy a flat, buyers should not ignore post-handover service. It plays a major role in daily living and can turn a good property into a satisfying home. Builders who are serious about service usually have systems in place to support residents even after they have moved in.
Choosing the best property developer in Chennai is not just about brochures and model homes. It is also about how they treat their customers once the keys are handed over. A builder who stands by you after the sale is a better choice than one who disappears once the transaction is done.
So, before you finalize your decision, take the time to explore the builder’s after-sales record. It will help you enjoy your new home without unexpected headaches.